Return Policy

Returns and Refunds

We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items within 30 days of purchase for a refund or exchange.

Eligibility for Returns

To be eligible for a return, items must:

  • Be in their original condition
  • Be unused and unopened
  • Include original packaging and documentation
  • Be returned within 30 days of purchase

Non-Returnable Items

The following items cannot be returned:

  • Items that have been used or opened
  • Items damaged due to misuse or negligence
  • Items returned after the 30-day return period
  • Digital products or downloadable content

Return Process

To initiate a return:

  1. Contact us via email or phone to obtain a return authorization
  2. Package the item securely in its original packaging
  3. Include the original receipt or proof of purchase
  4. Ship the item to the address provided in your return authorization

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10-14 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. In such cases, we will cover the return shipping costs.

Exchanges

If you need to exchange an item, please contact us first. We will provide instructions on how to proceed with the exchange. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Late or Missing Refunds

If you haven't received your refund yet, please check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.

Contact Us

If you have any questions about our Return Policy, please contact us:

Email: infocenter@shrixxennyghexia.world
Phone: +64274850157
Address: Vitalia Crescent, Lincoln 7608, New Zealand